Are you passionate about delivering exceptional customer service in a vibrant and dynamic environment? Do you have a flair for leadership, a keen interest in the hospitality industry and experience managing a great team of people? If so, we have an exciting opportunity for you to join our team as an Assistant Manager to the Licensee at our pub in Hornsby!

Responsibilities:

Team Leadership:

• Supervise and motivate the front-of-house staff, ensuring a positive and energetic team atmosphere.
• Assist in staff training and development to maintain and improve service standards.

Customer Service:

• Ensure exceptional customer service is consistently provided.
• Address customer concerns and feedback promptly and professionally.

Operations Management:

• Oversee daily pub operations, including opening and closing procedures.
• Maintain inventory levels, order supplies, and monitor stock rotation.
• Collaborate with the management team to implement efficient processes including rostering, budgets and marketing activities.

Quality Control:

• Uphold quality standards for food and beverages.
• Monitor cleanliness and organisation to create an inviting atmosphere.

Qualifications:

• Previous experience in a supervisory or managerial role in the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts.
• Understanding of health and safety regulations.

Benefits:

• Competitive salary.
• Opportunities for career advancement within a growing organisation with multiple venues through NSW.
• A supportive and inclusive work environment.